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Terms and Conditions

HomeTerms and Conditions
1. INTRODUCTION

Calder Automotive Co Ltd (website url address: https://calderautomotive.com ) appreciates your business and trust. We are Mauritian based company, providing automotive services and products. Please read our terms and conditions below

Terms and Conditions

Definitions

 

Repairer: – Calder Automotive co Ltd (Calder) is known as the repairer and is authorized to carry out repairs on behalf of the client

 

Client: – Client can be an individual, company or third party. A client can also be an insurance company/broker acting on behalf of an individual or company. It is understood that the entity paying for the repairs has full rights over the quality of works, release of the vehicle and any other rights pertaining to the works being carried out

 

Surveyor: – A surveyor is a person or company appointed by a client to carry out surveys on a vehicle which is at the repairer’s premises

Estimates of repairs (EOR)

  1. The EOR is only valid for 3 working days after which prices and availability of parts will not be guaranteed.
  2. The EOR can be a preliminary one and the repairer reserves the right to amend it due to change in work scope, price environment, availability and quality of parts and any other factors that may affect it.
  3. Further additional EOR can be sent by the repairer due to unforeseen circumstances

Survey

  1. All surveys and visits require a prior appointment. Our survey hours are from 8:30 am to 12:00am and 1:00pm to 4:30 pm from Monday to Friday. All surveys must be done in the presence of the repairer’s operations manager or his/her designated person
  2. All counter survey to verify the quality of works must be done at our workshop in the presence of the operations manager. We would in no case accept a claim should a survey be done outside.
  3. Should a surveyor carry out a survey outside the repairer’s premises, the repairer reserves the right to call for another survey to be carried out at its premises. In no case will the repairer be responsible for any costs incurred in such a procedure.
  4. The surveyor is urged to confirm his survey with the repairer before sending to the insurance company in order to counter verify that everything is right. Should that not happen, the repairer reserves their rights to renegotiations and re-survey. The repairer accepts no liability which can arise from any delays caused.
  5. Calder will only carry out works as per the survey report and approval issued by the insurance company or client. The repairer urges the Client to advise their surveyor to detail their reports clearly advising parts and availability, labour and paint section work to be carried out. We reserve the right to send additional estimates upon dismantling of the vehicle. Any delays arising from insufficient time allocated or inaccurate survey reports will be solely on the Client’s responsibility.
  6. Work can only be carried out during our working hours from 8am to 12 pm and 1 pm to 5pm from Monday to Friday. 1 working day is a full 8 hours work.
  7. Calder uses different technicians like Mechanics, Electricians, Panel Beaters, painters , ac technicians , etc. . Should the survey report not allocate the right working hours for the different service requested, the repairer will bear no responsibility should issues arise.

Repairs

  1. Pre and Post Diagnostic – Calder is equipped with a top of the range diagnostic equipment which allows us to diagnose most electronic issues in a car. Should the client opt out of a pre diagnostic report, we will not be responsible for any electrical or electronic faults upon delivery time of the vehicle. Should the client opt out of a post Diagnostic we would also not be responsible for any electrical or electronic fault after delivery of the car.
  2. All repairs will be carried out upon a formal PO/authorization of repair from the insurance company or the client and thus the time allocated would be as per the time when all approvals are given.
  3. Work can only be carried out during our working hours from 8am to 12 pm and 1 pm to 5pm from Monday to Friday. 1 working day is a full 8 hours work. Repair time allocated upon approvals will also only be considered as follows.
    1. If it is received before 11:30am on a working day, then half a days work will be allocated on the same day
    2. Should it be received after then the days allocated will start on the next working day
  4. Calder accepts no liability for any personal items left in the vehicle as well as not limited to music systems, decorative items, etc
  5. Should there be additional work on the vehicle whether before or after dismantling. The repairer will send an additional estimate to the Client and await approval before proceeding. The repairer will not be responsible for any delays resulting for such.
  6. All parts delivered by the client will be the sole responsibility of the client in terms of but not limited to poor quality, breakage, non-conformity, etc. Any additional labour cost to refit and dismantle will be invoiced separately
  7. Calder will only liable to keep salvage parts, as per the law, for a maximum of 15 days. All salvage parts are trashed after. Furthermore, the repairer accepts no liability due to any further damages or any issues to the salvage parts.
  8. Any vehicle deemed total loss will be kept at the repairer’s premises at the sole responsibility of the client. The repairer will also start invoicing the client for storage should the vehicle not be taken away after 15 working days unless mutually agreed.
  9. Calder will only deliver the car to the responsible party and only after approval of the insurance company should the repair be carried out by the latter.
  10. Calder is not responsible for aftermarket parts added to a vehicle as we cannot guarantee the genuineness. Any repairs on such parts will be at the sole responsibility of client for defects and breakages. Furthermore, the repairer will not be responsible for any plastic parts being broken for any vehicles above 5 years old even though maximum care is taken, this is because plastic gets brittle in the Mauritian climate and environment.
  11. The client agrees that all viewing of his/her vehicle can only happen prior to an appointment. All viewing must be done in the presence of the operation manager. The repairer reserves the right to refuse a viewing as per its convenience. Any client coming for a visit agrees to follow the security procedures of the repairer.
  12. In no case can a client speak directly to any of the repairer’s staff except for the Operations manager, accounts person or any of their designate.
  13. The client agrees to sign and submit all required documents to the repairer prior to the start of works i.e Identity card, vehicle registration card, road tax and so on.
  14. Prior to delivery of the vehicle, the client must sign the delivery note/satisfaction note. No vehicle will be released without all payments pending being cleared. Any delays arising from nonconformance will be at the client’s responsibility.
  15. Upon signature of the delivery/satisfaction note, the repairer accepts no further responsibility to the vehicle unless clearly mentioned in the satisfaction note or on the parts/works due.
  16. The repairer is also not responsible for existing pre-conditions that can affect the final result, i.e paint flaking due to existing paint defects, vehicle distortions due to previous repairs,etc. It’s is accepted by the client that the repair is done to the best effort of the repairer and issues arising further will have to be billed separately

Storage ,movement and storage costs

  1. The client agrees that the repairer might have to drive or store their vehicle outside of their premises and as such would not be liable for any damage. Every vehicle is deemed to be insured by the client insurance
  2. Even though all precautions are taken on the repairer premises, it is agreed that the ultimate responsibility of storage is on behalf of the client. The repairer will not be liable for any damage due to fire, flood, riots and so on.
  3. A Storage fee of Rs 500 per day, while the vehicle is on the repairer’s premises, is applicable after 3 weeks if no authorization of works is issued.

The repairer uses cameras, CCTV, video as well as social media to promote and run their business. Even though client’s privacy is one of the repairer’s policy, the client agrees that pictures, videos and recordings can be used by repairer for legal and marketing purposes. As such the repairer is not responsible for any data breaches

The repairer reserves the right to initiate any required legal action should there be a breach in the terms and conditions.

These terms and conditions are up for amendments and additions as when the repairer seems fit.

All terms and conditions shall be governed by the law and jurisdiction on the Republic of Mauritius.

6. THIRD PARTY ACCESS TO YOUR DATA

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. Except for when we need to share that data to provide our client with the services required or if required by the relevant authorities

11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

At times it may become necessary or desirable to Calder Automotive Co Ltd, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.

12. AMENDMENTS

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.